Refund policy
Returns and Refund Policy
Last updated: 25 August 2026
At The Melbourne Wardrobe, we want you to feel comfortable shopping with us.
This Returns and Refund Policy explains how returns, refunds and our voluntary 30 day money back guarantee work.
This policy applies to purchases made through themelbournewardrobe.com.
30 day money back guarantee
We offer a voluntary 30 day money back guarantee for eligible change of mind returns, subject to the conditions and exclusions set out in this policy.
This guarantee is in addition to, and does not replace or limit, any rights you may have under the Australian Consumer Law.
If you are not happy with your order and would like to request a change of mind return, please contact us within 30 days of receiving your order.
To start a return request, email us at:
Please include:
- Your full name
- Your order number
- The email address used for the order
- The reason for the return
- Clear photos if the item is damaged, faulty or incorrect
- Any details that help us understand how we can assist you
Our team will review your request and provide the appropriate next steps.
Ordering multiple sizes for try-on
To help us keep our prices and return costs reasonable, we ask customers not to order multiple sizes of the same product solely for the purpose of trying them on and returning the unwanted sizes.
Our voluntary 30 day change of mind guarantee is not intended as a size sampling or try-before-you-buy service.
If multiple sizes of the same product are intentionally ordered for the purpose of comparing fit and returning the unwanted sizes, we reserve the right to decline a change of mind return or refund for those items.
We may also contact you before dispatch if an order contains multiple sizes of the same product and may cancel one or more duplicate-size items where appropriate. Any item cancelled by us before dispatch will be refunded to the original payment method.
This restriction applies only to voluntary change of mind returns.
It does not affect your rights under the Australian Consumer Law if an item is faulty, damaged, incorrectly supplied, materially different from its description or otherwise fails to meet an applicable consumer guarantee.
Choosing the correct size
Customers are responsible for reviewing the product description and available size information before placing an order.
Please check the size guide carefully before selecting your size, as sizing may vary between products.
Choosing the wrong size, preferring a different fit or changing your mind about the size is generally treated as a change of mind return and is subject to the conditions of this policy.
If the item supplied is a different size from the size you ordered, or if the product materially differs from the sizing information or description provided at the time of purchase, please contact us so we can review the issue.
Nothing in this section limits your rights under the Australian Consumer Law.
Return approval and instructions
Please contact us before sending an item back so that we can provide the correct return instructions and return address.
For voluntary change of mind returns, the return must be approved by The Melbourne Wardrobe before the item is sent.
If your change of mind return is approved, we will provide the appropriate return instructions.
Depending on the product and fulfilment location, the approved return address may be with one of our suppliers and may be located outside Australia, including in China.
Different procedures may apply where a customer is exercising rights under the Australian Consumer Law.
Change of mind return shipping costs
For approved change of mind returns, including where:
- You selected the wrong size
- You would prefer another colour
- You no longer want the item
- You do not like the fit or style
- You have otherwise changed your mind
the customer is responsible for arranging and paying the return shipping costs.
If the approved return address is located overseas, including China, the customer is responsible for the cost of returning the item to that approved address.
We strongly recommend using a tracked shipping service.
Original shipping costs, where applicable, are not refundable for a change of mind return unless otherwise required by law.
Return costs for faulty, damaged or incorrect items
Different rules apply if an item is faulty, damaged, incorrectly supplied or otherwise fails to meet a consumer guarantee under the Australian Consumer Law.
Please contact us before returning the product so that we can provide the appropriate instructions.
Where an item is confirmed to have a problem covered by the Australian Consumer Law, The Melbourne Wardrobe will reimburse reasonable return costs where required under Australian law.
Please keep your postage or shipping receipt if you are asked to return an item.
Tracking for change of mind returns
Approved change of mind returns must be sent using a trackable shipping method.
The customer must provide valid return tracking details.
A change of mind refund will normally only be processed after the returned item has been received and its condition has been checked.
If a return parcel is lost in transit and cannot be confirmed as delivered, we may be unable to process a voluntary change of mind refund.
These conditions do not limit any rights or remedies available under the Australian Consumer Law.
Condition of change of mind returns
To qualify for a voluntary change of mind return, the item must be returned in a condition suitable for resale.
Items should be:
- Unworn, other than briefly trying the item on for fit
- Unwashed
- Unused
- Undamaged
- Free from perfume, deodorant, makeup, stains and other marks
- Unaltered
- Returned with original tags attached where possible
- Returned with original packaging where reasonably possible
Trying an item on briefly to assess fit is acceptable, provided it has not otherwise been worn or used.
Items showing signs of wear, washing, use, damage, perfume, stains, makeup, alterations or other deterioration may be refused for a voluntary change of mind return.
These conditions apply to our voluntary change of mind policy and do not remove or restrict any rights you may have under the Australian Consumer Law for faulty or non-compliant goods.
Items excluded from change of mind returns
We may not accept voluntary change of mind returns for:
- Gift cards
- Final sale items where the exclusion was clearly stated before purchase
- Personal or hygiene-related items where returning the item would be inappropriate for hygiene reasons
- Items that have been worn, washed, used or altered
- Items that do not meet our change of mind return conditions
- Items returned without following our change of mind return procedure
- Multiple sizes of the same product intentionally purchased for size sampling or try-on purposes
These exclusions apply only to voluntary change of mind returns.
They do not exclude or limit any rights or remedies available under the Australian Consumer Law.
Faulty, damaged or incorrect items
If your item arrives damaged, faulty or incorrect, please contact us as soon as possible at:
Please include:
- Your order number
- A description of the issue
- Clear photos or videos showing the problem where reasonably possible
- Photos of the packaging if relevant
We will review the issue and work with you to provide an appropriate remedy.
Depending on the circumstances and your rights under the Australian Consumer Law, this may include a repair, replacement, refund or another appropriate remedy.
We will not require you to deal directly with the manufacturer or supplier instead of The Melbourne Wardrobe when The Melbourne Wardrobe is responsible for providing a remedy under the Australian Consumer Law.
Australian Consumer Law
Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.
Consumer guarantees may apply regardless of our voluntary 30 day return period.
If a product fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund, reimbursement of reasonable return costs or another remedy depending on the circumstances and the nature of the problem.
Our voluntary change of mind conditions, including return timeframes, packaging requirements, multiple-size restrictions and item-condition requirements, are not intended to restrict rights available under the Australian Consumer Law.
Refund processing
For approved voluntary change of mind returns, once the returned item has been received and inspected, we will notify you by email.
If the return is accepted, the refund will be processed back to the original payment method.
For refunds provided under the Australian Consumer Law, the applicable legal requirements will apply.
Processing times after a refund has been issued depend on your bank, card provider or payment provider and are outside our control.
Exchanges
We may offer an exchange depending on the circumstances and product availability.
For voluntary exchanges, return shipping costs may apply.
Please contact us at:
We will review your request and let you know which options are available.
Nothing in this section limits any rights available under the Australian Consumer Law.
Excessive or misuse of voluntary returns
Our voluntary return policy is intended to give customers reasonable flexibility when purchasing from The Melbourne Wardrobe.
We reserve the right to restrict future access to our voluntary change of mind return policy where we reasonably identify repeated or excessive use of returns, intentional size sampling, or other behaviour that appears to misuse the policy.
Any such restriction applies only to voluntary change of mind returns and does not affect rights under the Australian Consumer Law.
Order cancellations
If you need to cancel your order, please contact us as soon as possible at:
If your order has not yet been processed or shipped, we will do our best to cancel it.
If your order has already been processed or shipped, cancellation may no longer be possible and our returns policy may apply instead.
If The Melbourne Wardrobe cancels an item before dispatch, the amount paid for that cancelled item will be refunded to the original payment method.
Contact us
For return, refund, exchange or order questions, contact us at: